Dundalk LeisureCraft 33"x71" Roll Up Cover (Knotty Cedar)

Knotty Cedar For Glacier Cold Plunge Tub.

Warranty

Canadian Timber Collection Saunas warrants our saunas against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. Tightening bands on the barrels, cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty. 

Shipping Policy 

Order Confirmation: You will receive an order confirmation email as soon as you place your order. This means we have received your order and have pre-authorized your credit card for purchase. As soon as we receive your order, we reach out to our suppliers and confirm the item is in-stock and ready for shipment. If your item is on backorder or unavailable, we will not charge your card and contact you via email. If your items are available for immediate shipment within 5 business days, we will process your payment and submit the order shipment. 

Order Shipment: If your item is available and payment is processed, your order will ship within 5 business days from order placement. We will send your tracking information to the email address you provided within 24 hours of it leaving the warehouse. If you don't receive your tracking information within 6 business days of placing your order, feel free to reach out to us at sales@entertainmenthaven.com. 

Order Delivery: When it comes to freight related issues, 48 hours is the magic number, and signing all BOLs with “upon final inspection” is the magic phrase. Carriers and manufacturers will always try to protect themselves and can deny liability which is why you should never clean sign a BOL, even if the delivery appears undamaged. You also must provide all possible evidence (including pictures) needed to justify any claims. Doing so within 48 hours of receipt is imperative because after that time window closes and are no longer responsible for any damaged, missing, or wrong items. If you do miss the 48-hour mark, we still encourage you to reach out to us and we will try our best to resolve the issue. 

Cancellations & Returns 

Order Cancellations: At Entertainment Haven, we pride ourselves on having one of the best policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply on custom or made-to order models). 

If you have questions, please send an email to sales@entertainmenthaven.com or call us at (832) 251-7418 during business hours. 

Refunds and Returns: If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore. if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some or the costs depending on the product.